Privacy Policy

Payment Security
At Nooria, your payment security is our top priority. We use Stripe, a globally trusted payment provider, to process all transactions safely.

How We Keep Your Payments Safe
Encrypted & Secure – All transactions are protected with SSL/TLS encryption.
PCI-DSS Compliant – We follow strict industry security standards.
Extra Protection – Some payments may require 3D Secure authentication for added security.

Payment Methods We Accept
We offer safe and easy payment options through Stripe, including:

Credit & Debit Cards (Visa, Mastercard, Amex)
Klarna (Buy Now, Pay Later)
TWINT (for Swiss customers)
Google Pay
Apple Pay

Nooria never stores your payment details
Your card information is never saved by Nooria.
All transactions are securely handled by Stripe. As leading payment processing platform, Stripe can store your payment details only if you give your explicit consent to them.

Need Help with a Payment?
If you notice an unauthorized charge:
Contact your bank immediately.
Email us at info@nooria-swiss.com with your order details.

 

Nooria is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP), the General Data Protection Regulation (GDPR), and relevant laws in the United Arab Emirates (UAE).

Information We Collect

We collect and process the following categories of personal data:

• Personal Identifiable Information: Name, email address, phone number, delivery address, and payment details.

• Health-Related Information: Voluntarily provided data through questionnaires for personalized product recommendations.

• Usage Data: IP address, browser type, device type, pages visited, and interaction with our website.

• Cookies and Tracking Technologies: Data collected through cookies and similar tools (including Hotjar) for functionality, analytics, and user experience improvements.

How We Use Your Data

Your personal data is used for the following purposes:

• Providing Services: To process your orders, provide personalized recommendations, and deliver products.

• Improving Customer Experience: To analyze your preferences and optimize website performance.

• Legal Compliance: To comply with legal and regulatory obligations.

• Marketing and Communication: To send promotional messages, newsletters, and updates (with your explicit consent).

• Security: To ensure the safety of our website and protect against fraud.

Sharing Your Data

We may share your personal data with:

• Service Providers: For payment processing (e.g., Stripe), logistics, website hosting, and user experience analytics (e.g., Hotjar, which records anonymized interactions such as clicks, scrolls, and navigation paths to improve usability).

• Analytics Providers: For insights into website performance and user behavior.

• Regulatory Authorities: To comply with legal obligations.

• Third Parties: With explicit consent, for partnerships or collaborations.

We do not sell your personal data to any third party.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and improve the overall user experience.

Types of cookies used include:

• Essential Cookies: Necessary for website operation.

• Performance Cookies: Collect anonymous data for analytics.

• Experience & Analytics Cookies: Tools such as Hotjar help us understand how visitors interact with the website (e.g., clicks, scrolling, or time spent on pages). This data is anonymized and used solely to optimize usability and design.

• Marketing Cookies: Track user preferences for targeted ads.

You can manage your cookie preferences through your browser settings.